33. Customer FAQ quickfire

One-sentence answers for the questions that come up in every call. If the answer needs more, point to the section.

1. Is there a free tier? First 10 GB of storage is always free; no credit card required to start.
2. How am I billed? Monthly per byte-hour of stored data, or prepaid annual capacity on a 1 to 5 year term (06).
3. Do you charge for uploads? No. Uploads and Class A calls are free.
4. Do you charge for deletes? No, and there is no minimum storage duration.
5. Is there a minimum object size charge? No.
6. What counts as egress? Data downloaded from B2; free up to 3x your monthly average stored, then $0.01/GB.
7. Which destinations are always free? Fastly, Cloudflare, bunny.net, CacheFly, CoreWeave, Equinix Metal, Vultr, phoenixNAP.
8. Is there a cold tier? No. Everything is hot, priced below most providers’ cool tiers.
9. Can I pick my region? Yes, at account creation: US West, US East, EU Central, CA East. It cannot be changed later.
10. Can I store in two regions? Yes, with a second account and Cloud Replication.
11. Is my data encrypted? New uploads are encrypted with SSE-B2 (AES-256) by default since Sep 14 2026; SSE-C is available.
12. Can I hold my own keys? Yes, with SSE-C or client-side encryption.
13. How do I make backups immutable? Enable Object Lock on the bucket and set retention in your backup software.
14. Can I undo Object Lock? Not on the bucket. Governance-mode retention can be changed by privileged keys; compliance mode cannot be shortened.
15. How long can I lock data? 1 to 3,000 days, or legal hold indefinitely.
16. Does Object Lock cost extra? No, you pay normal storage.
17. Is it S3 compatible? Yes, with documented gaps: object ACLs, IAM roles, tagging, website config, browser POST.
18. Which SDKs work? Standard AWS SDKs with a custom endpoint, plus Backblaze native SDKs and community SDKs.
19. Does rclone work? Yes, with the native b2 backend or the S3 backend.
20. Does Veeam work? Yes, direct-to-object (v12+) or SOBR capacity tier, with immutability.
21. Does Rubrik work? Yes, after Rubrik support enables SigV4.
22. Can I trigger functions on upload? Yes, Event Notifications (webhooks), enabled on request.
23. Can I serve a website from a bucket? Not with S3 website config; put a CDN in front.
24. How durable is it? Designed for 11 nines annual durability with 17+3 erasure coding across 20 pods.
25. How fast is it? Depends on parallelism and network; Overdrive offers dedicated 100 Gbps to 1 Tbps.
26. How do I move 500 TB in? Universal Data Migration (with commitment), rclone at high parallelism, or Fireball (96 TB per unit).
27. Will you help pay for migration? Universal Data Migration can offset egress and transfer costs with a qualifying commitment.
28. How is migration verified? MD5 byte-for-byte verification per Backblaze.
29. Do you sign BAAs? Yes, for covered entities on request.
30. Do you have SOC 2? SOC 2 Type 2; documents via Whistic.
31. Are you FedRAMP? No; GovRAMP Progressing Snapshot and TX-RAMP Provisional.
32. Are you TPN? TPN Blue Shield status.
33. Do you support GDPR? Yes; EU region and DPAs.
34. Can agents use B2? Yes, through the open source B2 MCP Server, scoped by app key.
35. Is there a startup program? Flamethrower: up to $100,000 in storage credits.
36. What is Overdrive? Dedicated high-throughput B2 with unlimited free egress, from $15/TB, multi-PB commit.
37. What is B2 Neo? White-label B2 for neoclouds with Partner API, custom domains, SSO.
38. What does Computer Backup cost? $99 per computer per year, unlimited data.
39. Can I get a hard drive of my data? Computer Backup: yes, encrypted USB shipped free if returned within 30 days.
40. Who are your big customers? Public stories include CoreWeave, Decart, Hume AI, Mirage, Philadelphia Eagles, Austin City Limits, Jazz at Lincoln Center, and 100,000+ B2 customers.
41. Is Backblaze profitable? Adjusted EBITDA $12.8M (30 percent margin) in Q2 2026; GAAP net loss $5.1M.
42. What if I want to leave? Your data is S3-accessible and 3x monthly free egress applies to exit as well; compliance-locked data stays until expiry.